Washington, United States
Joined October 2019

Shakti is a mobile-based intervention that empowers women with low levels of literacy to enforce their rights, and access legal and public health resources.

Presence in: India, United States
Focus: Gender-based violence, Right to Information, Women's Rights

Shakti provides women with low levels of literacy with the information they need to recognize when their rights are violated, to inform themselves of existing options, and to seek help. To do this, we curate legal information, plans of action, and a directory of existing resources. We then simplify this information into lay people’s terms, translate it into local languages, and make it available through means that our target beneficiaries can access and use. 

The first version of our platform is a toll-free number. By calling, women can use the menu pad on their mobile phone to navigate our Interactive Voice Response System (IVR). They will hear a series of automated messages and options, among which they can choose and listen to the most relevant.

Our platform design caters to our target beneficiaries’ abilities and lifestyles. It uses colloquial vocabulary, is conveyed in local languages, is created and reviewed by lawyers to ensure it is accurate, and can be accessed repeatedly at any time. Since callers are navigating automated messaging, their personal story remains anonymous, and information will be unbiased. 

The IVR is not a helpline. Instead, it is a one-stop resource to seek relevant and useful information for callers seeking relief from their situations. It does not require callers to speak to anyone or to reveal personal information, so it is unbiased and non judgemental. We often compare our IVR platform to a Google for women with low levels of literacy.