This study develops a framework for thinking about how basic legal service interventions addressing problems of a civil and administrative nature can be taken to scale in a sustainable manner to enable improved access to justice for people living in the most vulnerable Low Income Countries (LICs) and/or Fragile and Conflict-affected States (FCAS).
The framework is built around three key questions:
The study analyses these questions in the context of 17 basic legal service interventions, 12 in LIC and MIC countries and 5 in HIC country contexts, drawing also upon lessons from the supply of basic health and education services, but recognising that the justice sector is unique due to a multitude of factors. These factors include high politicisation (lying at the heart of the relationship between the state and the people); institutional complexity (fragmented across a range of institutions); plurality (state and non-state systems); opaqueness (demand not always visible); functional complexity (types of legal service provision) and heterogeneity of (user) need.